COVID-19: Can I book now and cancel later if the activity cannot take place?

Yes, you can! 

If you book now, but your plans have to change later because of reasons connected to COVID-19, you will not lose your money: You always have 2 options:

  • reschedule the activity (with or without a fixed date)
  • cancel and receive a full refund.* 

*You will receive a full refund if one of the following conditions applies: 

  1. Your activity provider has to cancel the activity due to reasons related to the virus. 
  2. New government restrictions prohibit the activity or the travel to the activity. 
  3. You cannot participate in your activity because of a Covid infection or a mandatory quarantine.** 

    ** You will require a medical certificate or other form of proof. The booking needs to be canceled at least 24 hours before the start of the activity.