If you have chosen the "Booking Request" mode for your activity, you have four options to answer the request. Please make sure to handle the booking requests within 24 hours so that customers can plan their vacations accordingly.
- Accept the booking if you can confirm the request, thus ensuring you receive payment.
- If you cannot accept the request as it is, we ask you to propose an alternative. The alternative message will appear in the chat and the customer will be also notified via email. Our team will take care of reaching out to the customers if they do not respond promptly.
- Send a message to the customer if you need to request further information, either before or after confirming the booking request.
- If the customer is unable to accept the alternative, you will need to decline the request so that the customer is refunded.
💡The Yeti Tip!
For a better customer experience, please always offer an alternative before declining. Once a booking has been declined, it is not possible to stop the refund process, so decline only if there is no other solution and the customer must be refunded.