If the activity requested by the customer is unavailable, but you can still offer an alternative, we ask that you do so by sending a message through the chat. The customer will be notified by email and can reply in the chat.
If the customer accepts the proposed alternative, and you need to adjust any booking details (e.g., a new time, new date, etc.), please let us know before confirming the booking. This way, our team can update the booking request with the correct details and send the booking confirmation to the customer.
For more information on how to request a booking amendment, please refer to this section.
💡The Yeti Tip!
If you have sent a message through the chat and the customer has not replied, or if you need to handle the request urgently, please contact our support team directly. They will reach out to the customer on your behalf and notify you of the customer’s response.