When you receive a booking request, you have 24 hours to confirm/decline the booking. We encourage you to handle the request as quickly as possible to give the customer time to plan accordingly.
For last-minute booking requests (meaning the activity is set to take place within 24 hours), it’s essential to respond as soon as possible, as the customer may need time to reach your meeting point. We strongly discourage confirming requests just before the activity start time, as customers may not have enough time to arrive at the location.
If you’re uncertain about confirming a request — for example, if the weather conditions are unclear — we recommend notifying the customer (you can find more information here). This keeps the customer informed, allowing you to discuss potential alternatives if the original request cannot be fulfilled.