Sometimes, activities cannot proceed as scheduled. In these cases, it's best to offer an alternative to customers before canceling a booking. If no suitable alternatives are available, it's essential to inform the customer of the cancellation and explain why the activity cannot take place.
Before reaching out to the CheckYeti team to request a cancellation, always contact the customer directly to discuss and agree on the cancellation. Once you have confirmed the cancellation with the customer, our team will handle the manual cancellation of the booking, notify the customer, and initiate any necessary refund.
The easiest way to request a cancellation is via the chatbot located in the bottom right corner of your partner account. Alternatively, you can reach us by phone or WhatsApp (you find more information on how to contact us here).