Sometimes, you may need to issue a refund for a booking after the scheduled activity date has passed, making it no longer possible to automatically cancel and refund it.
If you’ve already communicated with the customer and agreed on the need for a refund, you can contact our support team, who will process the refund and inform the customer when it's done.
The simplest and quickest way to request a refund for a booking is through the chatbot feature, located at the bottom right of your partner account. Once there, navigate to the menu and select either "refund a booking" or "partial refund of a booking" (if you’re requesting a partial refund). Enter the required information (your email, language, booking ID, and reason for the refund). Our team will receive the request and inform the customer of the refund.
Alternatively, you can also reach us via email, phone, or WhatsApp message (click here for more information on how to contact us).
Our support team is here to ensure that your refund requests are handled smoothly and efficiently!