Some recent bookings were not payed in my last invoice, why?

There may be two main reasons why some bookings are excluded from payment:

1. Pay-out cut-off. CheckYeti processes payments twice a month, on the 4th and 19th (if these days fall on a weekend, payment will be processed on the next business day). These payments cover bookings that took place between the current and previous pay-out dates, excluding those from the past five days.
   To allow partners the chance to report any refund requests or issues related to recent bookings, CheckYeti prefers to exclude these bookings from the invoice. But don’t worry—these bookings will be included in the next payment!
2. Excluded bookings. Occasionally, issues may occur with specific bookings, such as customer complaints about the booked experience. In these cases, affected bookings are temporarily excluded from payment to give us the opportunity to investigate and resolve the issue before including the booking in the invoice (as a refund to the customer may be required). Once our review is complete, the booking will be included and, if no refund was issued, paid in the next invoice.