We are sorry to hear that your booking had to be declined by the provider.
Do not worry! You will of course not be charged for this booking, and the pre-authorization on your credit card has already been released. Depending on your bank, it may take up to 10 days now for the amount to show on your account.
If you need some help here, our Support Team will be very happy to help you find the perfect offer. You can send us your request here.