Typically, when customers cancel a booking themselves, a refund is only provided if the cancellation falls within the time limits set by the cancellation policy (learn more about checkyeti’s cancellation policies in this article).
If a customer requests a refund after the cancellation period has expired, our team reviews the case. If there are valid reasons for the request, we will pass it along to you, our partner, for your consideration.
As a checkyeti partner, you have the flexibility to decide whether to grant a refund outside the agreed policy, based on the specific circumstances and the customer's explanation.
On the other hand, if you’ve already agreed on a refund with the customer, simply inform our support team, who will then proceed to process and issue the refund.
This approach lets you maintain your policy while still allowing for flexibility in unique situations.