Sometimes, customers may not see message notifications in time or may have trouble accessing their checkyeti account to respond.
If you haven't received a reply from the customer via chat and need to communicate to organize the booked activity, we recommend trying to reach them by phone using the contact number provided in the booking details. You can try sending a WhatsApp message or calling the customer directly; in both cases, make sure to include the correct country code before dialing!
If you still don't receive a response, our team is here to assist you. We’ll do our best to contact the customer and gather the information you need! Find out how to reach our support team in this article.