We're sorry to hear you're having trouble completing your payment. If the page seems to be stuck while loading, even with a stable internet connection, it might be due to a temporary technical issue.
Important: If you have already entered your payment details, please do not refresh the page or submit your information again. This helps prevent accidental duplicate charges.
If the issue continues, you can get in touch with our support team here. When you write to us, please include as much information as possible so we can solve the problem quickly: any error message you see, the payment method you were using, the web browser you are using (e.g., Chrome, Safari).
Quick things to try first
Before reaching out, here are a couple of simple steps that often resolve payment issues:
- Clear your browser's cache and cookies. Sometimes old data can cause loading problems.
- Try using a different web browser or an incognito/private window to complete your booking.
If you have tried these steps and the payment page is still not working, please send your request to our support team with the details mentioned above.