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18.10.2024: We are currently experiencing delays in processing refunds due to an issue with our payment provider, Mangopay.
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  2. Technical issues

Technical issues

Sometimes things don’t go as planned, but don’t worry! In this section, you’ll find tips and guidance on what to do if you encounter an issue with our website, during the booking process, or with your checkyeti account.

Website issues

  • What should I do if the payment page is stuck or not loading?
  • A website issue happened during the booking process. Is my booking confirmed?

Customer issues

  • I haven't received any email after the booking. What should I do?
  • How do I contact the checkyeti support team?
  • I entered the wrong email for my booking. What should I do?
  • How can I unsubscribe from the newsletter or deactivate my account?
  • How to report an issue with your activity

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