--- title: How does the refund of the service fees work? description: Understand how refunds for checkyeti service fees are processed. Learn why fees are automatically refunded if a provider cancels due to bad weather or force majeure, and why they remain non-refundable for guest-initiated cancellations. --- [Skip to content](https://help.checkyeti.com/en/customer-help/how-does-the-refund-of-the-service-fees-work#main-content) - [English](https://help.checkyeti.com/en/customer-help/how-does-the-refund-of-the-service-fees-work) - [Deutsch](https://help.checkyeti.com/de/customer-help/wie-funktioniert-die-rückerstattung-der-servicegebühren) - [Español](https://help.checkyeti.com/es/customer-help/cómo-funciona-el-reembolso-de-los-cargos-de-gestión) - [Français](https://help.checkyeti.com/fr/customer-help/comment-fonctionne-le-remboursement-des-frais-de-service-) - [Italiano](https://help.checkyeti.com/it/customer-help/come-funziona-il-rimborso-dei-costi-di-servizio) - [Nederlands](https://help.checkyeti.com/nl/customer-help/hoe-werkt-de-terugbetaling-van-de-servicekosten) English Show submenu for translations [![checkyeti\_Logo](https://help.checkyeti.com/hs-fs/hubfs/checkyeti_Logo_rgb_schwarz-1.png?width=194&height=36&name=checkyeti_Logo_rgb_schwarz-1.png)](https://www.checkyeti.com/) - [Go to Provider Help Center](https://provider-help.checkyeti.com/en/provider-help) Open main navigation Close main navigation - [Go to Provider Help Center](https://provider-help.checkyeti.com/en/provider-help) - - [English](https://help.checkyeti.com/en/customer-help/how-does-the-refund-of-the-service-fees-work) - [Deutsch](https://help.checkyeti.com/de/customer-help/wie-funktioniert-die-rückerstattung-der-servicegebühren) - [Español](https://help.checkyeti.com/es/customer-help/cómo-funciona-el-reembolso-de-los-cargos-de-gestión) - [Français](https://help.checkyeti.com/fr/customer-help/comment-fonctionne-le-remboursement-des-frais-de-service-) - [Italiano](https://help.checkyeti.com/it/customer-help/come-funziona-il-rimborso-dei-costi-di-servizio) - [Nederlands](https://help.checkyeti.com/nl/customer-help/hoe-werkt-de-terugbetaling-van-de-servicekosten) English Show submenu for translations - [Submit a request](https://app.formcrafts.com/f7101b9e) [Submit a request](https://app.formcrafts.com/f7101b9e) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.checkyeti.com/en/customer-help?hsLang=en) 2. [Payment](https://help.checkyeti.com/en/customer-help/payment?hsLang=en) 3. [checkyeti service fees](https://help.checkyeti.com/en/customer-help/payment?hsLang=en#checkyeti-service-fees) # How does the refund of the service fees work? checkyeti’s service fees are always refunded in cases where the booking cancellation (or decline of the booking request) is initiated **by the activity provider due to force majeure reasons** (e.g. bad weather, minimum number of participants not reached, or other unforeseen circumstances preventing the normal execution of the activity). In this case, **the refund of the service fees is processed automatically**, and you will be notified via email. The refund, as well as the charge of the service fees, is processed separately from the amount paid for the activity. Therefore, you will receive the refund of the service fees in a separate transaction. The technical processing time for the refund may vary depending on the bank, but it generally takes up to 10 working days. Please note that if you decide to cancel your booking yourself, the service fees are generally not refunded. - [Booking](https://help.checkyeti.com/en/customer-help/booking?hsLang=en#main-content) - [Making a booking](https://help.checkyeti.com/en/customer-help/booking?hsLang=en#making-a-booking) - [Confirmed booking](https://help.checkyeti.com/en/customer-help/booking?hsLang=en#confirmed-booking) - [Waiting for confirmation booking](https://help.checkyeti.com/en/customer-help/booking?hsLang=en#waiting-for-confirmation-booking) - [Booking changes](https://help.checkyeti.com/en/customer-help/booking?hsLang=en#booking-changes) - [Payment](https://help.checkyeti.com/en/customer-help/payment?hsLang=en#main-content) - [Payment methods](https://help.checkyeti.com/en/customer-help/payment?hsLang=en#payment-methods) - [Help during booking process](https://help.checkyeti.com/en/customer-help/payment?hsLang=en#help-during-booking-process) - [Help after booking process](https://help.checkyeti.com/en/customer-help/payment?hsLang=en#help-after-booking-process) - [checkyeti service fees](https://help.checkyeti.com/en/customer-help/payment?hsLang=en#checkyeti-service-fees) - [Cancellation and refund](https://help.checkyeti.com/en/customer-help/cancellation-and-refund?hsLang=en#main-content) - [Cancellation of an upcoming booking](https://help.checkyeti.com/en/customer-help/cancellation-and-refund?hsLang=en#cancellation-of-an-upcoming-booking) - [Refund for an ongoing or completed booking](https://help.checkyeti.com/en/customer-help/cancellation-and-refund?hsLang=en#refund-for-an-ongoing-or-completed-booking) - [Customer account](https://help.checkyeti.com/en/customer-help/customer-account?hsLang=en) - [Gift voucher](https://help.checkyeti.com/en/customer-help/gift-voucher?hsLang=en#main-content) - [Buying](https://help.checkyeti.com/en/customer-help/gift-voucher?hsLang=en#buying) - [Redeeming and reusing](https://help.checkyeti.com/en/customer-help/gift-voucher?hsLang=en#redeeming-and-reusing) - [Technical issues](https://help.checkyeti.com/en/customer-help/technical-issues?hsLang=en#main-content) - [Website issues](https://help.checkyeti.com/en/customer-help/technical-issues?hsLang=en#website-issues) - [Other issues](https://help.checkyeti.com/en/customer-help/technical-issues?hsLang=en#other-issues) - [Winter activities](https://help.checkyeti.com/en/customer-help/winter-activities?hsLang=en#main-content) - [Ski & snowboard lessons](https://help.checkyeti.com/en/customer-help/winter-activities?hsLang=en#ski-snowboard-lessons) - [Ski rental](https://help.checkyeti.com/en/customer-help/winter-activities?hsLang=en#ski-rental) - [Summer activities](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#main-content) - [Boat Trips](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#boat-trips) - [Boat Rental](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#boat-rental) - [Jet ski & Water Sports](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#jet-ski-water-sports) - [Kayak & Canoe](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#kayak-canoe) - [Rafting](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#rafting) - [Canyoning](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#canyoning) - [Scuba Diving](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#scuba-diving) - [Surfing](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#surfing) - [Kitesurfing](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#kitesurfing) - [Paragliding](https://help.checkyeti.com/en/customer-help/summer-activities?hsLang=en#paragliding) [![checkyeti\_Logo-Y-Symbol\_rgb\_weiss](https://help.checkyeti.com/hs-fs/hubfs/checkyeti_Logo-Y-Symbol_rgb_weiss.png?width=30&height=36&name=checkyeti_Logo-Y-Symbol_rgb_weiss.png "checkyeti_Logo-Y-Symbol_rgb_weiss")](https://www.checkyeti.com/) © checkyeti 2026 - Imprint Made in Austria, Switzerland & France