How can I change the booking details?
We understand that sometimes activities cannot proceed as originally planned. For example, you might need to reschedule a booking to a different date due to weather conditions or unforeseen circumstances.
If you need to modify a booking, the first and most essential step is to communicate directly with the customer. You must agree on the changes (like a new date or time) before contacting us. This ensures you find a suitable alternative that works for the customer.
For more guidance on communicating with customers, please read this article.
Once you have an agreement, please inform our support team promptly. We will update the booking details in our system and send the customer a new booking confirmation with all the modifications.
If you need to modify a booking, the first and most essential step is to communicate directly with the customer. You must agree on the changes (like a new date or time) before contacting us. This ensures you find a suitable alternative that works for the customer.
For more guidance on communicating with customers, please read this article.
Once you have an agreement, please inform our support team promptly. We will update the booking details in our system and send the customer a new booking confirmation with all the modifications.