I have received a booking request, what do I have to do?

If you have chosen the booking request mode for your activity, you must respond to the request. Please make sure to handle all booking requests within 24 hours so that customers can plan their vacations accordingly.

When you view the request in the New requests section of your account, you will have the following options to respond:

• Accept: This will confirm the booking and ensure you receive payment.
• Reschedule: If you cannot accept the original request, you can use this to send an alternative to the customer. You will be able to propose an alternative date or time and add a brief message. You will also be asked to set a time frame for how long your new offer is valid. If the customer accepts, the booking request will be automatically updated and confirmed. If the customer does not respond within the set time or declines the offer, the request will be automatically declined.
• Send message: Use this to message the customer if you need to communicate with them or request further information. You can use this option either before or after confirming the booking request.
• Decline: If you are unable to offer an alternative, you must decline the request. This will ensure that the customer is refunded.