The request time/date is not available, what can I do?

If the activity requested by the customer is not available, you can offer them an alternative using the Reschedule feature within the booking in your checkyeti account. This function allows you to send the customer an alternative date or time, along with a short explanatory message.

You will then be asked to set a validity period for your offer. The customer will receive your alternative proposal via email:

• If they accept, the booking request will be automatically confirmed with the newly agreed details.
• If the customer declines the alternative proposal or does not respond within the set time, the booking request will be automatically declined by the system and the customer will receive a full refund.
  
  

If the alternative proposal involves a different price than the one originally paid by the customer, you are required to handle the price difference as follows:

• Partial refund: If the new alternative has a lower price, you must process a partial refund once the booking is confirmed by clicking on the Manage booking button and then Request Refund.
• Payment of the difference: If the new alternative has a higher price and the customer confirms it, you will need to handle the payment of the difference directly with the customer on-site.