--- title: The request time/date is not available, what can I do? description: Learn how to use the Reschedule feature on checkyeti when a requested time or date is unavailable. This article explains how to send alternative offers, set validity periods, and manage price adjustments for your customers. --- [Skip to content](https://help.checkyeti.com/en/provider-help/the-request-time/date-is-not-available-what-can-i-do#main-content) - [English](https://help.checkyeti.com/en/provider-help/the-request-time/date-is-not-available-what-can-i-do) - [Deutsch](https://help.checkyeti.com/de/provider-help/das-angefragte-datum/die-angefragte-uhrzeit-ist-nicht-verfügbar-was-kann-ich-tun) - [Español](https://help.checkyeti.com/es/provider-help/la-hora/fecha-solicitada-no-está-disponible-qué-puedo-hacer) - [Français](https://help.checkyeti.com/fr/provider-help/lheure-ou-la-date-demandée-nest-pas-disponible-que-puis-je-faire-) - [Italiano](https://help.checkyeti.com/it/provider-help/lora-o-la-data-richiesta-non-è-disponibile-cosa-posso-fare) English Show submenu for translations [![checkyeti y logo](https://help.checkyeti.com/hs-fs/hubfs/checkyeti_Logo_rgb_schwarz-1.png?width=194&height=194&name=checkyeti_Logo_rgb_schwarz-1.png)](https://www.checkyeti.com/) - [Go to Customer Help Center](https://help.checkyeti.com/en/customer-help) Open main navigation Close main navigation - [Go to Customer Help Center](https://help.checkyeti.com/en/customer-help) - - [English](https://help.checkyeti.com/en/provider-help/the-request-time/date-is-not-available-what-can-i-do) - [Deutsch](https://help.checkyeti.com/de/provider-help/das-angefragte-datum/die-angefragte-uhrzeit-ist-nicht-verfügbar-was-kann-ich-tun) - [Español](https://help.checkyeti.com/es/provider-help/la-hora/fecha-solicitada-no-está-disponible-qué-puedo-hacer) - [Français](https://help.checkyeti.com/fr/provider-help/lheure-ou-la-date-demandée-nest-pas-disponible-que-puis-je-faire-) - [Italiano](https://help.checkyeti.com/it/provider-help/lora-o-la-data-richiesta-non-è-disponibile-cosa-posso-fare) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Activity Provider Help Center](https://help.checkyeti.com/en/provider-help?hsLang=en) 2. [Booking requests](https://help.checkyeti.com/en/provider-help/booking-requests?hsLang=en) # The request time/date is not available, what can I do? If the activity requested by the customer is not available, you can offer them an alternative using the ***Reschedule*** feature within the booking in your checkyeti account. This function allows you to send the customer an **alternative date or time**, along with a short explanatory message. You will then be asked to set a validity period for your offer. The customer will receive your alternative proposal via email: - If they **accept**, the booking request will beautomatically confirmed with the newly agreed details. - If the customer **declines** the alternative proposal **or does not respond** within the set time, the booking request will be automatically declined by the system and the customer will receive a full refund. If the alternative proposal involves a **different price** than the one originally paid by the customer, you are required to handle the price difference as follows: - **Partial refund**: If the new alternative has a lower price, you must process a partial refund once the booking is confirmed by clicking on the ***Manage booking*** button and then ***Request Refund***. - **Payment of the difference**: If the new alternative has a higher price and the customer confirms it, you will need to handle the payment of the difference directly with the customer on-site. - [Booking process](https://help.checkyeti.com/en/provider-help/booking-process?hsLang=en) - [Booking requests](https://help.checkyeti.com/en/provider-help/booking-requests?hsLang=en) - [Booking amendments](https://help.checkyeti.com/en/provider-help/booking-amendments?hsLang=en) - [Account access and management](https://help.checkyeti.com/en/provider-help/account-access-and-management?hsLang=en) - [Cancellations](https://help.checkyeti.com/en/provider-help/cancellations?hsLang=en) - [Refunds](https://help.checkyeti.com/en/provider-help/refunds?hsLang=en) - [Payments](https://help.checkyeti.com/en/provider-help/payments?hsLang=en) - [Invoices](https://help.checkyeti.com/en/provider-help/invoices?hsLang=en) - [Customer contact](https://help.checkyeti.com/en/provider-help/customer-contact?hsLang=en) - [Availability and calendar management](https://help.checkyeti.com/en/provider-help/availability-and-calendar-management?hsLang=en) - [checkyeti Hub](https://help.checkyeti.com/en/provider-help/checkyeti-hub?hsLang=en#main-content) - [Pricing & Availability](https://help.checkyeti.com/en/provider-help/checkyeti-hub?hsLang=en#pricing-availability) - [Meeting Points](https://help.checkyeti.com/en/provider-help/checkyeti-hub?hsLang=en#meeting-points) - [Activity Content](https://help.checkyeti.com/en/provider-help/checkyeti-hub?hsLang=en#activity-content) [![checkyeti\_Logo-Y-Symbol\_rgb\_weiss](https://help.checkyeti.com/hs-fs/hubfs/checkyeti_Logo-Y-Symbol_rgb_weiss.png?width=30&height=36&name=checkyeti_Logo-Y-Symbol_rgb_weiss.png "checkyeti_Logo-Y-Symbol_rgb_weiss")](https://www.checkyeti.com/) © checkyeti 2026 - Imprint Made in Austria, Switzerland & France Copyright © 2026, checkyeti GmbH