What happens if I don't respond within 24 hours?

If you don’t respond to a booking request within 24 hours, a reminder email will be sent to encourage you to act as soon as possible.

Without a response, the customer won’t know if the requested activity can go ahead, which can lead to frustration and difficulties in their planning. Additionally, as long as the request is pending, the customer’s payment is only pre-authorized and will remain on hold until confirmation. It is important to note that this pre-authorization expires after 7 days; therefore, if you wait too long to confirm, the payment will be lost and you won’t be paid for the booking. Only by accepting the request promptly can the payment be finalized and confirmed.

It’s important to manage booking requests by confirming or declining them promptly to prevent any pending status. Until the booking is confirmed, the customer won’t receive any confirmation or details on how to reach your meeting point, leaving them without the information needed to participate in the activity.