To ensure a smooth and stress-free start, we always recommend arriving at the designated meeting point at least 15-20 minutes before the scheduled time. For some activities, it might be necessary to show up even earlier. The exact meeting time is always listed in the offer description and on your booking confirmation, so be sure to check it in advance.
If you are running late, we highly recommend you get in touch with the activity provider as soon as possible to let them know. Informing the provider allows them to be aware of the situation and help you arrange a solution if one is possible. You can find their phone number on the booking confirmation PDF or send them a message via the messaging platform in your checkyeti profile (find more info here).
If you are not able to reach the provider, you can get in touch with our support team here, and we will assist you.
Please be aware that while unforeseen circumstances like traffic can cause delays, arriving late may affect your experience. Many activities run on a strict schedule, and your participation may be impacted if you miss the official start time.