Having trouble with your payment? We're sorry for the inconvenience. This article outlines the most common payment issues and provides simple steps to resolve them so you can complete your booking.
Incorrect card details
If you see an error message about an invalid card number, expiry date, or CVV/CVC, it usually means there was a small typo during entry.
Please carefully double-check that all the payment details you entered are correct and try again. The CVV/CVC is the 3 or 4-digit security code, usually found on the back of your card.
Payment refused by your bank
Sometimes, the payment is blocked directly by your bank or card issuer. This is often for security reasons and can usually be fixed quickly. Here are the most common reasons:
- Credit limit reached: Your bank may decline the payment if it exceeds your card's spending limit. Many banks allow you to temporarily increase your limit through their mobile app. Alternatively, you can contact your bank directly or try a different payment method.
- Authorization required: For security, especially with international transactions, your bank might block the payment. A quick call to your bank is usually enough to authorize the payment so you can try again.
Extra security check from your bank
For your security, your bank or card provider may require an extra verification step to confirm that it's really you making the payment. This is a standard security measure to prevent fraud.
This check, often called 3D Secure or Strong Customer Authentication (SCA), might open a new window from your bank during the payment process. You may be asked to enter a code sent via SMS or approve the payment directly in your mobile banking app. Please be sure to complete this verification step when it appears. If it is not completed, your bank will decline the transaction, and your booking will not be confirmed.
General payment failure
If you receive a general payment not successful message, the first step is to check your email inbox (including your spam folder) for a booking confirmation from checkyeti.
If you received a confirmation email, your booking is complete and you don't need to do anything else.
If you did not receive a confirmation email, it means the booking did not go through. You can try to book again, perhaps using a different payment method.
Card from an unsupported country
Our payment system is unable to process cards registered in certain countries. If you receive this error, we recommend using a card that is registered in a different country to complete your booking.
The page keeps loading
If the payment page seems stuck and the logo keeps loading, please first check your email inbox and spam folder for a booking confirmation.
- If you find one, your booking was successful!
- If you do not have a confirmation email after a few minutes, the payment likely failed. In this case, you can get in touch with our support team here for assistance.