Activity providers usually have 24 hours to manage and accept new booking requests. However, this timeframe can sometimes be longer, especially during the peaks of high and low seasons when providers may not be able to respond as quickly.
We kindly ask for your patience. Please be assured that our support team is already working closely with the activity provider to ensure your booking request is accepted as soon as possible.
What you can do
First, please check if the activity provider has tried to contact you. Sometimes they need more information before they can confirm a booking.
We recommend you log in to your checkyeti account and check the Messages section.
If you don't have a message, you can also contact the activity provider directly through the messaging platform to ask for an update.
If you still need help or have questions about your booking status, you can get in touch with our support team here.