Many outdoor activities are weather-dependent. For your safety, an activity provider may need to cancel a booking due to dangerous weather conditions or other unforeseen circumstances. The final decision always rests with the activity provider.
If an activity needs to be cancelled, the activity provider will inform you as soon as possible. Please be aware that our partners do their best to run the activity as planned. This means they might wait until the last moment to make a final decision, which could result in a last-minute communication.
If you are unsure about the status of your activity, we recommend contacting the activity provider directly. You can reach them using the contact details on your booking confirmation or via the messaging platform in your checkyeti account (find out more here).
Should your activity be cancelled by the provider, you will generally have two options:
- Reschedule the activity for another date, if possible.
- Cancel the booking if rescheduling is not an option. In this case, you will receive a full refund.
If you believe your booking has been affected by bad weather, and you have not received any communication, you can get in touch with our support team here.