--- title: Can a booking be refunded outside of the cancellation policy? description: Find out how to handle checkyeti refund requests that fall outside your standard cancellation policy. This article explains your flexibility as a provider to grant exceptions and how to manually submit a refund request for approval. --- [Skip to content](https://help.checkyeti.com/en/provider-help/can-a-booking-be-refunded-outside-of-the-agreed-cancellation-policy#main-content) - [English](https://help.checkyeti.com/en/provider-help/can-a-booking-be-refunded-outside-of-the-agreed-cancellation-policy) - [Deutsch](https://help.checkyeti.com/de/provider-help/kann-eine-buchung-außerhalb-der-vereinbarten-stornierungsbedingungen-erstattet-werden) - [Español](https://help.checkyeti.com/es/provider-help/se-puede-reembolsar-una-reserva-fuera-de-la-política-de-cancelación) - [Français](https://help.checkyeti.com/fr/provider-help/une-réservation-peut-elle-être-remboursée-en-dehors-des-conditions-dannulation-) - [Italiano](https://help.checkyeti.com/it/provider-help/una-prenotazione-può-essere-rimborsata-al-di-fuori-della-politica-di-cancellazione) English Show submenu for translations [![checkyeti y logo](https://help.checkyeti.com/hs-fs/hubfs/checkyeti_Logo_rgb_schwarz-1.png?width=194&height=194&name=checkyeti_Logo_rgb_schwarz-1.png)](https://www.checkyeti.com/) - [Go to Customer Help Center](https://help.checkyeti.com/en/customer-help) Open main navigation Close main navigation - [Go to Customer Help Center](https://help.checkyeti.com/en/customer-help) - - [English](https://help.checkyeti.com/en/provider-help/can-a-booking-be-refunded-outside-of-the-agreed-cancellation-policy) - [Deutsch](https://help.checkyeti.com/de/provider-help/kann-eine-buchung-außerhalb-der-vereinbarten-stornierungsbedingungen-erstattet-werden) - [Español](https://help.checkyeti.com/es/provider-help/se-puede-reembolsar-una-reserva-fuera-de-la-política-de-cancelación) - [Français](https://help.checkyeti.com/fr/provider-help/une-réservation-peut-elle-être-remboursée-en-dehors-des-conditions-dannulation-) - [Italiano](https://help.checkyeti.com/it/provider-help/una-prenotazione-può-essere-rimborsata-al-di-fuori-della-politica-di-cancellazione) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Activity Provider Help Center](https://help.checkyeti.com/en/provider-help?hsLang=en) 2. [Refunds](https://help.checkyeti.com/en/provider-help/refunds?hsLang=en) # Can a booking be refunded outside of the cancellation policy? Typically, when customers cancel a booking themselves, a refund is only provided if the cancellation falls within the time limits set by the **cancellation policy** (learn more about [checkyeti’s cancellation policies](https://help.checkyeti.com/en/provider-help/what-are-the-cancellation-policies-at-checkyeti?hsLang=en) in this article). If a customer requests a refund after this cancellation period has expired, our support team reviews the case. If there are **valid reasons** for the request, we will pass it along to you, the activity provider, for your consideration. As a checkyeti activity provider, you have the **flexibility to decide** whether to grant a refund outside the agreed policy, based on the specific circumstances and the customer's explanation. If you’ve already agreed on a refund with the customer, you can easily request it. The simplest way is to open the booking, click ***Manage booking***, and select the ***Request refund*** option. Our support team will receive the request and then process and issue the refund to the customer. 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