Can a booking be refunded outside of the cancellation policy?
Typically, when customers cancel a booking themselves, a refund is only provided if the cancellation falls within the time limits set by the cancellation policy (learn more about checkyeti’s cancellation policies in this article).
If a customer requests a refund after this cancellation period has expired, our support team reviews the case. If there are valid reasons for the request, we will pass it along to you, the activity provider, for your consideration.
As a checkyeti activity provider, you have the flexibility to decide whether to grant a refund outside the agreed policy, based on the specific circumstances and the customer's explanation.
If you’ve already agreed on a refund with the customer, you can easily request it. The simplest way is to open the booking, click Manage booking, and select the Request refund option. Our support team will receive the request and then process and issue the refund to the customer.
This approach lets you maintain your policy while still allowing for flexibility in unique situations.
If a customer requests a refund after this cancellation period has expired, our support team reviews the case. If there are valid reasons for the request, we will pass it along to you, the activity provider, for your consideration.
As a checkyeti activity provider, you have the flexibility to decide whether to grant a refund outside the agreed policy, based on the specific circumstances and the customer's explanation.
If you’ve already agreed on a refund with the customer, you can easily request it. The simplest way is to open the booking, click Manage booking, and select the Request refund option. Our support team will receive the request and then process and issue the refund to the customer.
This approach lets you maintain your policy while still allowing for flexibility in unique situations.