I need to refund a booking from a past date, what should I do?
Sometimes, you may need to issue a refund for a booking after the scheduled activity date has passed. Because the date is in the past, the booking can no longer be automatically cancelled.
If you have already communicated with the customer and agreed on the need for a refund, the easiest and quickest way to request a refund is directly from the booking itself. Simply open the Booking management in your partner account, click the Manage booking button, and select the Request refund option. You can then choose to request a total refund or a partial refund and must provide a reason for the request.
Once submitted, our support team will receive the request and confirm it. After confirmation, the booking status will be updated to "Refunded" for both you and the customer.
If you have already communicated with the customer and agreed on the need for a refund, the easiest and quickest way to request a refund is directly from the booking itself. Simply open the Booking management in your partner account, click the Manage booking button, and select the Request refund option. You can then choose to request a total refund or a partial refund and must provide a reason for the request.
Once submitted, our support team will receive the request and confirm it. After confirmation, the booking status will be updated to "Refunded" for both you and the customer.