What happens in case of a customer cancellation?
Whenever a customer cancels a booking, you will receive an email notification, and the booking status will be updated in the Booking Management section of your account. Here’s what the status labels mean:
- Cancelled - Refunded: This label indicates that the customer canceled within the timeframe specified by the cancellation policy, and they have received an automatic refund. This tag also appears if the booking was canceled and partially refunded.
- Cancelled (no Refunded tag): If there is no Refunded tag, it means the booking was canceled but not refunded. This can occur if the customer canceled outside the timeframe allowed by the new cancellation policy.