--- title: What happens in case of a customer cancellation? description: Learn how to track and interpret customer cancellations in your checkyeti account. This article breaks down the meaning of different status labels, helping you identify which bookings are refunded and which remain non-refundable. --- [Skip to content](https://help.checkyeti.com/en/provider-help/what-happens-in-case-of-a-customer-cancellation#main-content) - [English](https://help.checkyeti.com/en/provider-help/what-happens-in-case-of-a-customer-cancellation) - [Deutsch](https://help.checkyeti.com/de/provider-help/was-passiert-im-falle-einer-kundenstornierung) - [Español](https://help.checkyeti.com/es/provider-help/qué-ocurre-en-caso-de-cancelación-de-un-cliente) - [Français](https://help.checkyeti.com/fr/provider-help/que-se-passe-t-il-en-cas-dannulation-par-un-client-) - [Italiano](https://help.checkyeti.com/it/provider-help/cosa-succede-in-caso-di-cancellazione-da-parte-di-un-cliente) English Show submenu for translations [![checkyeti y logo](https://help.checkyeti.com/hs-fs/hubfs/checkyeti_Logo_rgb_schwarz-1.png?width=194&height=194&name=checkyeti_Logo_rgb_schwarz-1.png)](https://www.checkyeti.com/) - [Go to Customer Help Center](https://help.checkyeti.com/en/customer-help) Open main navigation Close main navigation - [Go to Customer Help Center](https://help.checkyeti.com/en/customer-help) - - [English](https://help.checkyeti.com/en/provider-help/what-happens-in-case-of-a-customer-cancellation) - [Deutsch](https://help.checkyeti.com/de/provider-help/was-passiert-im-falle-einer-kundenstornierung) - [Español](https://help.checkyeti.com/es/provider-help/qué-ocurre-en-caso-de-cancelación-de-un-cliente) - [Français](https://help.checkyeti.com/fr/provider-help/que-se-passe-t-il-en-cas-dannulation-par-un-client-) - [Italiano](https://help.checkyeti.com/it/provider-help/cosa-succede-in-caso-di-cancellazione-da-parte-di-un-cliente) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Activity Provider Help Center](https://help.checkyeti.com/en/provider-help?hsLang=en) 2. [Cancellations](https://help.checkyeti.com/en/provider-help/cancellations?hsLang=en) # What happens in case of a customer cancellation? Whenever a customer cancels a booking, you will receive an email notification, and the booking status will be updated in the ***Booking Management*** section of your account. Here’s what the status labels mean: - **Cancelled - Refunded**: This label indicates that the customer canceled within the timeframe specified by the cancellation policy, and they have received an automatic refund. This tag also appears if the booking was canceled and partially refunded. - **Cancelled (no Refunded tag)**: If there is no Refunded tag, it means the booking was canceled but not refunded. This can occur if the customer canceled outside the timeframe allowed by the new cancellation policy. By keeping an eye on these status labels, you can easily manage and track any changes to your bookings. - [Booking process](https://help.checkyeti.com/en/provider-help/booking-process?hsLang=en) - [Booking requests](https://help.checkyeti.com/en/provider-help/booking-requests?hsLang=en) - [Booking amendments](https://help.checkyeti.com/en/provider-help/booking-amendments?hsLang=en) - [Account access and management](https://help.checkyeti.com/en/provider-help/account-access-and-management?hsLang=en) - [Cancellations](https://help.checkyeti.com/en/provider-help/cancellations?hsLang=en) - [Refunds](https://help.checkyeti.com/en/provider-help/refunds?hsLang=en) - [Payments](https://help.checkyeti.com/en/provider-help/payments?hsLang=en) - [Invoices](https://help.checkyeti.com/en/provider-help/invoices?hsLang=en) - [Customer contact](https://help.checkyeti.com/en/provider-help/customer-contact?hsLang=en) - [Availability and calendar management](https://help.checkyeti.com/en/provider-help/availability-and-calendar-management?hsLang=en) - [checkyeti Hub](https://help.checkyeti.com/en/provider-help/checkyeti-hub?hsLang=en#main-content) - [Pricing & Availability](https://help.checkyeti.com/en/provider-help/checkyeti-hub?hsLang=en#pricing-availability) - [Meeting Points](https://help.checkyeti.com/en/provider-help/checkyeti-hub?hsLang=en#meeting-points) - [Activity Content](https://help.checkyeti.com/en/provider-help/checkyeti-hub?hsLang=en#activity-content) [![checkyeti\_Logo-Y-Symbol\_rgb\_weiss](https://help.checkyeti.com/hs-fs/hubfs/checkyeti_Logo-Y-Symbol_rgb_weiss.png?width=30&height=36&name=checkyeti_Logo-Y-Symbol_rgb_weiss.png "checkyeti_Logo-Y-Symbol_rgb_weiss")](https://www.checkyeti.com/) © checkyeti 2026 - Imprint Made in Austria, Switzerland & France Copyright © 2026, checkyeti GmbH