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What can we help you with?
28.01.2026: We are aware of duplicate and delayed payment charges caused by our payment provider, Mangopay (MGP). Refunds will be on the way soon.
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Payment
Help after booking process
Help after booking process
Any questions about the payment you made? Let’s figure it out together!
Why does it look like I was charged twice for my booking?
Why do I need to update my payment details?
What is this preauthorization or pending charge on my account?
How do I get an invoice for my booking?