Account access and management
- How can I access my checkyeti account?
- How do I change or reset my password?
- How can I change my email address?
- How do I delete my checkyeti account?
Booking process
- How do customers book at checkyeti?
- What is the booking identification code for checkyeti's bookings?
Booking requests
- I have received a booking request, what do I have to do?
- What happens if I don't respond within 24 hours?
- The request time/date is not available, what can I do?
- Does it have a negative impact if I decline a booking?
Cancellations
- How can I cancel an already confirmed booking?
- What are the cancellation policies at checkyeti?
- What happens in case of a customer cancellation?
Refunds
- I need to refund a booking from a past date, what should I do?
- Can a booking be refunded outside of the cancellation policy?
- How can I refund a booking that has already been paid to me?
Customer contact
- I need to contact a customer, where can I find their contact information?
- I tried to get in contact with a customer via chat messages but I got no answer, what can I do?
Payments
- How does the payment for completed bookings work?
- How will I receive payments?
- When will I receive the payment?
- Some recent bookings were not paid in my last invoice, why?
- I have been requested to complete the SCA. What is it? How does it work?
Availability and calendar management
- Do I need to update the availability of my offers?
- How do I block dates in my offers?
- How do I block specific time slots in my offers?
checkyeti Hub
Note: This section only covers boat tours. Other activities aren't supported yet under our new app. Please contact our team for details.
- Pricing Options: Shared & Private Activities
- Options & Prices for Shared Boat Tours
- Options & Prices for Private Boat Tours
- Overlapping Schedules: Managing Availability Across Different Date Ranges
- Setting up Meeting Places and Pickups